Terms and Conditions

Template wording – review with a qualified adviser before launch. Last updated: 29 October 2026.

1. About these terms

These terms apply when you use Sadat.uk to buy VoIP call credit. The service is provided by Sadat.uk (placeholder legal name – change in Admin → Settings), Placeholder address, London, United Kingdom.

2. Your account

You must give accurate details and keep your password secret. You may only link VoIP accounts that you own or are authorised to manage. We may suspend accounts that are used fraudulently or in breach of these terms.

3. Top-ups

Prices are shown in pounds sterling (GBP). Your VoIP account is credited in the currency the VoIP system uses (currently EUR). The exact credit is shown before you pay. Credit is normally added within a minute of payment. Occasionally a top-up needs a manual check; we aim to finish these within one working day.

4. Payment

Payments are processed by Stripe. A top-up is only confirmed once Stripe confirms the payment. We will never knowingly charge you twice for the same order.

5. Using your credit

Call credit is used according to the call rates of your VoIP account. Credit has no cash value and cannot be transferred, except where the law requires otherwise.

6. Cancellations and refunds

See our Refund Policy. This does not affect your statutory rights.

7. Liability

We are not responsible for call quality or outages of the underlying VoIP network. Nothing in these terms limits liability that cannot be limited by law.

8. Law

These terms are governed by the law of England and Wales.